COVID-19 Visitor Information - Kibble: Specialist services & support for young people facing adversity

Coronavirus Guidance

The current novel coronavirus (COVID-19) outbreak, which began in December 2019, has created significant disruption to the day-to-day lives of all children, young people and their families. A core part of Kibble’s response is to manage the risk this virus can have on our young people and we must take all reasonable steps to protect the wellbeing of those using our services, as well as those working here and visiting us. We know that people visiting Kibble will wish to take reasonable precautions to protect themselves as well as the young people using our services, our staff and volunteers.

As the Scottish Government gradually moves through the lockdown phases, Kibble has started to move from Response to Recovery without our own plans. The situation at present is fluid our response evolves regularly following the advice provided by:

  • UK Government
  • Scottish Government
  • NHS
  • World Health Organisation
  • ACAS
  • Scottish Joint Council
  • Care inspectorate
  • Public Health Scotland


At present, the use of video technology to facilitate contact with young people residing within Kibble remains the preferred option. However, we recognise the need for young people to have face-to-face visits, therefore as part of our Response to Recovery journey we have created designated indoor and outdoor areas to facilitate visits. These have been set up with all COVID-19 health and safety measures in place to minimise the likelihood of infection.

As with all of our policies and procedures the safety of our young people remains the number one priority and as such the following guidelines must be followed:

  • All visits must be pre-arranged and visitor screening forms must be completed prior to the visit
    • Visit host will help explain the protocols for visit
    • In addition to the screening form temperature checks will be taken on all visitors
  • To help reduce the impact to young people we support, outdoor visits are still the preferred method, however visits may now take place indoors using designated areas
  • Non-essential visitors are not allowed within the care homes
  • All maintenance is now allowed, but all visits need to be pre-approved
  • Physical distancing must be maintained at all times
  • We would ask visitors to wear face covering while moving around the campus
  • For indoor visits face coverings must be worn at all times
  • If you forget your face covering, speak to reception or visit host and they can get you a disposable one
  • Young people, staff and visitors should follow the general advice listed below and, in addition, must wash their hands thoroughly before and after the visit
  • Visitors must pre-arrange a meeting point before arrival

It is vital that no one visits Kibble if:

  • they are experiencing symptoms of, of have tested positive for coronavirus
  • they are waiting for a coronavirus test result
  • they live with someone who has symptoms, is waiting for a test result or has tested positive
  • they have been advised by Track & Support to self-isolate

General Advice

  • Always carry tissues with you and use them to catch your cough or sneeze Then bin the tissue, wash your hands or use a sanitiser gel
  • Wash your hands often with soap and water, especially after using public transport
  • Use a sanitiser gel if soap and water are not available
  • If you are traveling using public transport the use of face coverings is advised
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are unwell

Catch it, Bin it, Kill it poster